Thank you for visiting and shopping at Libra Passion Store. Following are the terms and conditions that constitute our Shipping Policy.
International Shipment Processing Time
The shipping time depends on your delivery location, but usaully takes 7-10 business days. Please note, that the orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
In general, our customers enjoy free standard shipping for orders that weight from 0.0 to 5.0 kg. However, there might be cases where some shipping charges could be applied, due to a specific delivery location, overweight or larger dimensions. The shipping weight is calculated for each unit by adding the packaging weight to the greater of the unit weight or the dimensional weight. Shipping charges for your order will be calculated and displayed at checkout.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Libra Passion Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.